How far in advance do I need to book my party or group event?

Bookings are received 3-4 weeks in advance normally however we will do our best to accommodate your booking in a short notice.

Can I bring my own food?

Yes you can, most Timezones are supplied with fridges, microwaves, kettles.

Do we need to pay a deposit?

Yes, a 20% deposit is required to book a party, this deposit will be deducted from the total cost of party.

When do I pay the balance?

Balance due is to be paid on the day of the party, before it starts.

Do I get a refund if I cancel my party?

At least 5 working days' notice must be given for a full refund. Cancellation within 5 days of the party no refund will be given.

How long does it normally take for the party from start to finish?

Party playing time is 90 minutes, if party room booked adds 30 minutes + the time guests need to redeem their prizes so between 2 to 2 ½ hours.

What if not all the guests I booked the party for show up, do I pay the full amount?

No, you just pay for the total number of guests provided it is more than 8 which is the minimum required for a party.

How early should I arrive for my party?

It is best to arrive 10-15 minutes before the schedule time in order not to affect any other parties schedules.

Can adults join at the kids price?

Yes, if adults want to play they can be added at the same discounted party price.

What happens if guests arrive once party has already started?

Guests arriving after party started will still be able to join but will be entitled to play the remaining of the party only.

Does timezone provides supervision of children?

Our staff will take reasonable care but will not accept responsibility for the supervision or wellbeing of a child.

Does Timezone do better deals for large groups?

Yes, for groups or 30 or more people please contact your local Timezone.